Refund policy

Return and Refund Policy

Thank you for shopping with us! We strive to ensure that you are completely satisfied with your purchase. However, if you are not satisfied with your order, here’s how our return and refund policy works:

Returns

Items may be returned within 7 days of receipt.

To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

To initiate a return, please contact us at zengcarts@gmail.com with your order number and details of the item you’d like to return.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund.

If your return is approved, we will process a refund to your original method of payment.

Refunds may take 7 business days to appear on your statement, depending on your payment provider.

 

Non-returnable Items

Some items are non-returnable due to hygiene or safety reasons, such as 

The following items are non-returnable for hygiene, safety, or regulatory reasons:

Earbuds

Headphones

Opened or used personal care products (e.g., skincare, haircare)

Customized or personalized items

Digital products (e.g., downloadable content, software)

 

Exchanges

If you need to exchange an item for a different size or color, please contact us at zengcarts@gmail.com. Exchanges are subject to stock availability.

Shipping

The customer is responsible for the cost of return shipping unless the return is due to an error on our part.

Original shipping charges are non-refundable.

By using policy templates, you agree that you’ve read and agree to the terms outlined here.