Shipping policy

Shipping Policy

Thank you for shopping with Zengcart! We strive to offer fast and reliable shipping for all of our products. Please review the following details regarding our shipping policies:

1. Shipping Timeframes

Processing Time: Orders are typically processed within 7 business days after receiving payment. Processing times may vary during peak seasons or promotional periods.

Shipping Time: Standard shipping usually takes 7 to 10 business days depending on your location. Expedited shipping options are available at checkout for faster delivery.

Delivery Timeframes: Delivery times vary depending on the shipping method selected and the destination.

2. Shipping Methods

We offer several shipping methods, including:

Standard Shipping: Delivery within 7 business days.

Expedited Shipping: Delivery within 10 business days (additional charges may apply).

Overnight Shipping: Delivery the next business day (additional charges apply).

Please note that shipping times are estimated and are not guaranteed, though we make every effort to meet our delivery promises.

3. Shipping Rates

Shipping costs are calculated at checkout based on the destination, shipping method, and size of the order. Some orders may qualify for free shipping (details may be available on specific products or promotions).

4. International Shipping

We currently ship to the following countries: India. For international orders, customs duties and taxes may apply, which are the responsibility of the customer. Please check with your local customs office for more information.

5. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can track your order using this number to get updates on its status and estimated delivery date.

6. Address Accuracy

Please ensure that your shipping address is accurate and complete. We are not responsible for delays or misdeliveries due to incorrect or incomplete addresses provided by the customer.

7. Damaged or Lost Packages

If your package is damaged or lost during shipping, please contact our customer service team at zengcarts@gmail.com immediately. We will work with you to resolve the issue, including filing a claim with the carrier if necessary.

8. Returns and Exchanges

Please refer to our Return and Refund Policy for instructions on returning or exchanging items.

9. Contact Us

If you have any questions about shipping, or if your order has not arrived on time, feel free to reach out to us at zengcarts@gmail.com. We’re happy to assist you!